Help & Customer Service
Have questions about our Pura Vida products? Read on to find out more about how we can help you with your health and wellness through our patented natural vitamins, supplements, and full spectrum hemp oil products. If you still have questions, click here to contact us and we’ll get back to you promptly with answers!
Are your products safe to take even if they’re expired?
Our products will never become toxic, so they are safe to take even beyond their expiration. However, they lose potency gradually over time after the best used by date listed on your product. For best results, you should use your products before they expire to get the ultimate benefits from them.
Can softgels be refrigerated or put in the freezer?
We don’t recommend doing either for softgels. In the refrigerator, they are more susceptible to absorbing moisture condensation which will cause them to stick together. In the freezer, they can expand which can cause breakage or leaking.
My powder container isn’t full to the top. What gives?
Our powders are filled according to weight, not volume. When they are shipped, settling can occur. While the level looks low, the weight has been carefully measured to assure you that you’re getting the specified amount.
Can I take more than the recommended dosage?
It’s best to follow the instructions listed on the label of your product.
Where are your products made?
Pura Vida proudly makes all of our vitamins, supplements, and full spectrum hemp oil products here in the USA. In this way, we can guarantee that we use quality, all-natural ingredients in our wellness products.
Can I take the product out of the softgel and consume it?
We advise against this as our softgels are formulated to time-release to deliver the nutrients you need over time. Also, doing this can cause you to lose much of the contents from the softgel which means you won’t be getting the proper dosage or benefits.
Will your products interact with my prescription medications?
While our products are all natural, we advise that if you’re taking any prescription medicines that you consult your doctor or pharmacist about any possible interactions.
What do the inactive ingredients do?
Inactive ingredients are important in the manufacturing process because they help preserve the product, bind the ingredients, or add flavoring. It’s almost impossible to create supplements without them. We can assure you that the inactive ingredients we use are natural, safe and do not affect the benefits provided to you by our wellness products.